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Introduction

Welcome to the CaminoSoft Support web site. CaminoSoft provides technical support for its products through the Incident Reporting System. Users that have installation, operational or upgrade issues, can contact CaminoSoft's technical support team by telephone or e-mail to receive specific assistance.

Normal services covered under CaminoSoft's standard Annual Support Agreement are available during the hours of 8:00 A.M. to 5:00 P.M. Pacific Time Zone, Monday through Friday, excluding major holidays. CaminoSoft also provides 24x7 service coverage for clients who purchase after-hours service.

CaminoSoft offers a list of the most Frequently Asked Questions (FAQs) to answer product, industry and technical-related questions. Please check to see if your support question or issue has been posted to this list, as it is updated frequently. If not, refer to the Support Procedures listed below to contact us by e-mail or by calling our support department.

Support Procedures

Users are requested to call our support department at (805) 290-4977 and follow menu instructions or e-mail to support@caminosoft.com.

Users are advised to read all product documentation, which can be found on their installation CD, prior to contacting technical support.

We recommend that customers should direct all pre-sales technical questions to their CaminoSoft Sales Team Representative.